If you are pleased with the way we have done something, please let us know.
You may also wish to make a comment about the services we offer, or recent treatment.
We are always looking to improve our service to you, and we will do our best to make changes to suit.
Our aim is to resolve complaints as quickly as possible. The majority of complaints are due to miscommunication.
Writing down your concerns can be more beneficial and in turn, we can investigate and respond to these in a logical manner.
Write to us and a qualified member of the team will respond to you within 48 hours.
Contact Us: e-mail firstname.lastname@example.org
Or write to us: 150 Longwood Gardens, Ilford, Essex IG50BE.
All patients are given options of treatment, and costs are discussed prior to treatment. if you are not clear or satisfied with the explanation or information you are given, it is important that you make us aware before you embark on treatment refunds can not be given on most treatments. A second consultation can be arranged to help you. You may request a copy of your dental records, there is a charge for this currently at £50.
If you feel you need to make an official complaint please follow the practice complaints procedure below.
In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
The complaint must be made by the patient themselves if 18yrs or over, alternatively they can be represented with written consent.
Please note that the Anti-aging, Beauty, and the Ayurveda Clinics are run independently of the Dental Clinic. And complaints must be addressed directly to the clinician you were seen by. Longwood House Dental Clinic does not take any responsibility for the treatments you undertake in these clinics.
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM