Practice Visit Forms - Booking Policies & Cancellation


Please read the forms prior to your visit to our dental practice, download them and fill them out, sign and return by email 150longwood@googlemail.com

(Please enter your full name in the email subject line)


PATIENTS NEW BOOKING POLICY & CANCELLATION PROCEDURE

Due to the Covid-19 requirements for dentists and staff to use higher levels of protection in order to now see you at the dental clinic, there is a separate PPE charge of £25 per visit for treatments.

When you make an appointment, you will be asked to call the practice 2 days beforehand to confirm that you are still able to attend, and asymptomatic / and have not been in contact with anyone that has been diagnosed Covid-19 positive / symptomatic.

This is then followed up by a call from us the next day to check if you are still healthy and asymptomatic. The dentist may call you the day before to explain the new process/ procedure for the next day.

If you Fail to call the clinic 2 days in advance and speak with the receptionist to confirm your Covid-19 status and confirm that you will attend for the appointment, we will have to remove your appointment from the diary.

Also, there will be a Failed Notification Fee (FTA) / late cancellation fee for appointments:

  • £50 will be charged for appointments 45 min or less.
  • £100 will be charged for appointments 1 hour or longer.

(If your cancellation is given to us with 48 hours' notice there is no fee).

Please also refer to your copy of the Covid-19 New Patient Information form & The Covid-19 Risk Assessment and Procedure Form that you have consented and signed to when first attending the clinic.

Contact

150 Longwood Gardens, Ilford, Essex IG5 0BE
+44 20 8551 0088
info@longwood-house.co.uk
Multi-Award Winning Dental Practice

Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday 9:00 AM - 2:00 PM

CQC - COMPLIANT PRACTICE

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