• Compliments

    If you are pleased with the way we have done something, please let us know.

  • Concerns

    You may also wish to make a comment about the services we offer, or recent treatment.

    We are always looking to improve our service to you, and we will do our best to make changes to suit.

  • Complaints

    Our aim is to resolve complaints as quickly as possible. The majority of complaints are due to miscommunication.

    Writing down your concerns can be more beneficial and in turn, we can investigate and respond to these in a logical manner.

    Write to us and a qualified member of the team will respond to you within 48 hours.


Complaints Handling Policy – Dental

Contact Us: e-mail info@longwood-house.co.uk

Or write to us: 150 Longwood Gardens, Ilford, Essex IG50BE.

All patients are given options of treatment, and costs are discussed prior to treatment. if you are not clear or satisfied with the explanation or information you are given, it is important that you make us aware before you embark on treatment refunds can not be given on most treatments. A second consultation can be arranged to help you. You may request a copy of your dental records, there is a charge for this currently at £50.

If you feel you need to make an official complaint please follow the practice complaints procedure below.

 

Complaints handling policy & procedure Longwood house dental Care

In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

The complaint must be made by the patient themselves if 18yrs or over, alternatively they can be represented with written consent.

  1. The person responsible for dealing with any complaint about the service which we provide is our Practice Manager, humera younnis and Dr. Tasleem Ahmed.
  2. If the patient complains by telephone, we will request the complaint be in writing by letter or email, it will be passed on immediately to the Practice Manager or Dr. Ahmed.
  3. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist if the practice manager can not resolve the matter, unless the patient does not want this to happen.
  4. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice & procedure as soon as possible, normally within one week.
  5. We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  7. Proper and comprehensive records are kept of any complaint received.
  8. If you are not satisfied with the result of our procedure then a complaint may be made to:
    • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540/ 0208 253 0808) for complaints about private dental treatment

IN SUMMARY :

Please note that the Anti-aging, Beauty, and the Ayurveda Clinics are run independently of the Dental Clinic. And complaints must be addressed directly to the clinician you were seen by. Longwood House Dental Clinic does not take any responsibility for the treatments you undertake in these clinics.

Contact

150 Longwood Gardens, Ilford, Essex IG5 0BE
+44 20 8551 0088
info@longwood-house.co.uk
Multi-Award Winning Dental Practice

Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday 9:00 AM - 2:00 PM

CQC - COMPLIANT PRACTICE

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